Privacy policy

Who we are

This website is run by Biotex Group, trading as Biotex (“we”, “us”). Company number: [CONFIRM: company number]. Registered address: [CONFIRM: registered office address (for this policy only; not shown elsewhere)].

We are the data controller for the personal information described in this policy. To contact us about your data, call 0330 043 8074 or email [CONFIRM: email address].

What we collect

When you use our contact form, we collect the details you give us: your name, phone number, email address (optional), town or postcode, the service you are interested in, how soon you need us, and your message. If you call, text or WhatsApp us, we receive your phone number and anything you send, including photos.

Your message may include sensitive information, for example about a death, an injury or someone’s health. Please only share what you need to for us to help. We treat everything you tell us as confidential.

How we use it

• To reply to your enquiry, assess the job and give you a quote.
• To carry out and record the work if you go ahead, including RAMS, waste transfer notes and completion reports.
• To meet our legal obligations, for example waste transfer records.

Our lawful bases are your consent (when you submit the form), taking steps at your request before entering into a contract, performing that contract, and complying with legal obligations. We do not sell your information or use it for marketing.

Who we share it with

We use a small number of service providers to run this website: Vercel (website hosting and cookie-free visitor statistics) and Resend (to deliver contact form messages to our inbox). They process data on our behalf and only as we instruct. We do not share your details with anyone else unless the law requires it.

Cookies and analytics

This website does not use advertising or tracking cookies. We use Vercel Web Analytics and Speed Insights, which measure visits and page speed without cookies and without identifying you.

How long we keep it

We keep enquiries that do not lead to work for [CONFIRM: retention period for enquiries], and job records for [CONFIRM: retention period for job records], after which they are deleted.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, or withdraw your consent at any time. Contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.